Responsibilities:
- Review and moderate user-generated content across all social media channels, maintaining a positive relationship with our audience.
- Moderate communities on platforms like Facebook, Twitter, and others, ensuring consistency in brand voice and customer satisfaction.
- Respond promptly and professionally to queries from prospects, utilizing soft sales skills to promote our products.
- Collaborate with the team on campaigns and marketing strategies to support business goals.
- Generate reports on moderation statistics and provide regular feedback to the social media team.
- Stay informed about industry news and potential issues that may affect our brand.
- Coordinate and track vendor deals for advertising activities.
Qualifications and Experience:
- Bachelor’s degree in any field.
- Previous experience in customer service, sales, or social media is advantageous.
- Proficiency in written and spoken English and Arabic.
- Strong computer skills and familiarity with social media platforms.
- Exceptional writing skills.
