We are seeking a Service Desk Specialist to join our outstanding team in providing technical support to company employees. The candidate must have experience in troubleshooting technical issues and providing technical support via phone, email, and help desk ticketing system. Excellent communication skills and the ability to translate technical terms for non-technical users are essential.
Responsibilities:
- Receive, record, classify, and prioritize technical tickets.
- Provide high-quality technical support to system users via phone and email.
- Guide users and provide remote training when necessary.
- Document cases and update knowledge bases.
- Collaborate with other technical teams to resolve comprehensive issues.
Requirements:
- Previous experience in technical support for system users.
- Excellent communication skills in English (written and spoken).
- Ability to work under pressure and manage time effectively.
- Degree in Information Technology or related field.
